Terms of Service

Last updated: September 24, 2026

1. Who we are

BrandsTrack ("we", "us", "our") is operated by Brands Nexus Network Limited, a private company limited by shares incorporated in the Federal Republic of Nigeria under company registration number 9736925. These Terms of Service ("Terms") govern access to and use of the BrandsTrack platform, including our website, console, and API (together, the "Service").

2. Acceptance of these Terms

By creating an account, paying for a subscription, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you are entering into these Terms on behalf of a company or other organization, you confirm you have authority to bind that organization, in which case "you" refers to that organization.

3. The Service

The Service monitors publicly available media coverage and AI system outputs relating to brands and executives you specify, and provides sentiment analysis, risk scoring, alerting, and related reporting. The Service uses third-party AI providers to process and summarize this information; outputs are generated by automated systems and may contain errors, omissions, or inaccuracies. The Service is a monitoring and analysis aid. It is not a source of verified fact, not legal advice, not financial advice, and not a substitute for your own professional judgment before you act on anything it surfaces.

4. Accounts

You must provide accurate registration information and keep your login credentials confidential. You are responsible for all activity under your account. Tell us immediately if you suspect unauthorized access, by email through our Contact page.

5. Subscriptions and billing

The Service is paid-only; we do not offer a free trial. Subscriptions renew automatically each month at the price then in effect for your plan, charged to the payment method on file, until you cancel. Prices are shown at checkout in the currency stated there.

Payment is processed by our payment partners – Paystack, Flutterwave, and/or Stripe, depending on which are enabled for your account. We never see or store your full card number; our payment partners handle that directly.

6. Cancellation and refunds

You may cancel your subscription at any time from your account settings. Cancellation stops future renewals; you keep access to the Service until the end of the billing period you already paid for.

Fees already charged are non-refundable, including for a partial billing period, except where required by applicable law. If you believe you were charged in error, contact us through our Contact page and we will look into it.

7. Acceptable use

You agree not to:

  • Use the Service to violate any law or any third party's rights;
  • Attempt to gain unauthorized access to the Service, other accounts, or our infrastructure;
  • Interfere with, disrupt, or place unreasonable load on the Service;
  • Scrape, resell, or redistribute the Service's outputs at scale without our written permission; or
  • Use the Service to harass, defame, or take adverse action against any individual based solely on an automated output, without independently verifying it first.

8. Monitoring of third parties (executives and brands)

The Service lets you monitor publicly available information about individuals – typically executives – and organizations you designate, generally people and entities connected to your own organization. You, not us, are responsible for ensuring your use of that monitoring, and any action you take based on it, complies with the law that applies to you, including any data protection or employment law obligations you owe to the individuals monitored.

9. Intellectual property

We own the Service, its software, and its design. You own the content you configure – your brand names, executive names, and monitoring queries. We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your own internal business purposes for as long as your subscription is active.

10. Disclaimers

The Service is provided "as is," without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or non-infringement. AI-generated content may be incomplete or incorrect. We do not guarantee the Service will be uninterrupted or error-free.

11. Limitation of liability

To the maximum extent permitted by law, BrandsTrack will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or lost data, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the 12 months before the claim arose.

12. Termination

We may suspend or terminate your access if you breach these Terms, fail to pay when due, or if we reasonably believe your use poses a risk to the Service or to other users. You may stop using the Service and cancel your subscription at any time, as described in Section 6.

13. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a new "Last updated" date. Continuing to use the Service after a change takes effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Nigeria.

15. Contact

Questions about these Terms can be sent through our Contact page.